Cancellation Policy

White Lilies Tourism LLC reserves the right to cancel any confirmed booking in any circumstances, however, White Lilies Tourism LLC will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of White Lilies Tourism LLC Compensation is not available if White Lilies Tourism LLC is forced to cancel or in any way change a tour due to force majeure but White Lilies Tourism LLC is unable to provide the tour booked, White Lilies Tourism LLC will return to the Client all payments received (less any non-refundable payments paid) or offer an alternative date or holiday of comparable standard. 

Exclusion

WHITE LILIES TOURISM LLC has the right to refuse admittance or exclude you from any activity if you do not meet the eligibility requirements, or if your participation puts you or others at harm, or otherwise interferes with the proper conduct of the activity. In these cases, the price paid will not be refunded. The supplier can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult. This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever. 

Other Conditions

To the maximum extent permitted by law, WHITE LILIES TOURISM LLC accepts no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the activities and/or is in connection with your contract with us and/or the operator of any activities. You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk at all times during the activities that are carried out. You should understand and accept the potential risks and hazards that can be involved in certain of the activities. You take responsibility for ensuring that you are mentally and physically capable of participating in the particular activity. Further conditions or alternative rules can be found on the respective product pages. 

Amendments and Cancellations by Clients:

All the refunds of any transaction amount against any purchase through this website would be refunded to the original mode of payment. Clients wishing to cancel must inform WHITE LILIES TOURISM LLC in writing  by the lead passenger thru an email. Cancellation will take effect on the date the cancellation request is received by WHITE LILIES TOURISM LLC and the following cancellation charges will apply
Minimum cancellation fee after receiving the booking confirmation

Once a booking has been confirmed any amendments must be advised by the lead passenger on the booking form and will incur the supplement of the amended service plus an administration fee of 25%. No requested change can be guaranteed. If any number of the party is unable to travel because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by White Lilies Tourism LLC. If a refund is payable by White Lilies Tourism LLC to the client, the refund amount will be calculated according to the conditions as mentioned and with consideration of evidence of exceptional circumstances. White Lilies Tourism LLC will not pay fees charged to the client but by the client’s bank for processing the credited amount. Once hotel reservations have been confirmed, White Lilies Tourism LLC reserves the right to substitute hotels listed with others of a similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.

Tours/Activities/Ground, Handling Services-Online Product 

If you cancel the activity, the cancellation policy on the WHITE LILIES TOURISM LLC voucher is authoritative. We advise the customer to carefully read the information on the WHITE LILIES TOURISM LLC voucher to get the required information.  If there is no cancellation policy stated on the WHITE LILIES TOUTRISM LLC voucher or the product page the following cancellation charges will be levied by the same for the respective services:

  • Up to 7 days before the beginning of the activity: full refund will be made ( unless in case of prepaid or non-refundable tickets 100% cancellation charges will be applicable)
  • Up to 4 days or if there is no show the day prior to the beginning of the activity: no refund will be made
    You reserve the right to demonstrate that the supplier suffered a small loss through the cancellation than indicated by these rules.
  • The refund will be made within 30 working days by crediting the respective card used. If the credit card payment is made before the use of the booked service is not honored or revoked, this will be considered as a booking cancellation and cancellation fees will be charged. Further claims for damages are reserved.
  • All Refund amount will be processed after deducting 3% bank charges

Refund Policy : – “All the refunds of any transaction amount against any purchase made through and this website would be refunded to the original mode of payment”

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